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Contact Us
At Renmetall, we’re dedicated to providing exceptional customer service and ensuring your shopping experience for our summer dresses is seamless and enjoyable. Whether you have questions about our products, need help with an order, or want to share feedback, our team is here to assist you. Below, you’ll find all the ways to get in touch with us, along with key details about our support process.
Get in Touch
We’re just an email or call away! Reach out to us using the following contact methods:
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For all inquiries, including order status, returns, product questions, or general feedback.
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Response Time: We typically reply within 24-48 hours, Monday through Friday (U.S. Pacific Time).
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Please include your order number (if applicable) for faster assistance.
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Phone: +86 15878485288
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Available for urgent inquiries or to speak directly with our support team.
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Hours: Monday to Friday, 9:00 AM – 5:00 PM (China Standard Time, CST).
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Note: As our phone support is based in China, please account for time zone differences when calling from the U.S. or other regions. Email is recommended for non-urgent matters.
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Warehouse Address
For returns or logistics-related inquiries, please use the following address:
Zhongshan Zhuo Sheng Clothing Co., Ltd.
Zhongshan City, Nanlang Street, the first industrial area of the second floor of the Long Sheng Road No. 3 (the addition of a place of business, specifically: Zhongshan City, Nanlang Street, the first industrial area of Long Sheng Road, one of the third floor of the Zeng Weibin plant B building)
Zhongshan Zhuo Sheng Clothing Co., Ltd.
Zhongshan City, Nanlang Street, the first industrial area of the second floor of the Long Sheng Road No. 3 (the addition of a place of business, specifically: Zhongshan City, Nanlang Street, the first industrial area of Long Sheng Road, one of the third floor of the Zeng Weibin plant B building)
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Important: Do not send returns without prior authorization. Please contact us at [email protected] (mailto:[email protected]) to obtain a Return Merchandise Authorization (RMA) number and specific instructions. Unauthorized returns may not be processed.
How We Can Help
Our customer support team is ready to assist with:
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Order Inquiries: Track your order, update shipping details, or resolve payment issues.
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Product Questions: Get details about sizing, materials, or styling tips for our summer dresses.
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Wholesale & Partnerships: Inquire about bulk orders or collaboration opportunities.
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Feedback & Suggestions: Share your thoughts on how we can improve your Renmetall experience.
Connect With Us Online
Stay updated on our latest collections, exclusive offers, and styling inspiration by following us on social media:
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Instagram: @RenmetallOfficial
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TikTok:@RenmetallStyle
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Facebook: RenmetallFashion
Join our community to share how you’re styling your Renmetall summer dresses and connect with other fashion enthusiasts!
Frequently Asked Questions (FAQs)
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How long does it take to get a response?
We aim to respond to emails within 24-48 hours, Monday through Friday. For urgent matters, call us at +86 15878485288 during our phone support hours. -
Can I visit your warehouse in person?
Our warehouse in Dongguan, China, is for logistics and returns only and is not open to the public. All purchases are made online via our Shopify store. -
How do I return a product?
Contact us at [email protected] (mailto:[email protected]) with your order number to request a return. We’ll provide an RMA number and instructions. Please review our Return Policy for eligibility details. -
Why is your phone number based in China?
Renmetall’s operations, including manufacturing and logistics, are managed from China to ensure high-quality production and cost efficiency. Our U.S.-based customer support team primarily handles inquiries via email for convenience. -
Can I place an order over the phone?
Orders must be placed online through our Shopify store for accuracy and security. If you need assistance, email or call us, and we’ll guide you through the process.
Our Commitment to You
At Renmetall, we’re more than just a fashion brand—we’re a team passionate about empowering women through stylish, sustainable summer dresses. Your satisfaction is our priority, and we’re committed to providing prompt, friendly, and professional support. Thank you for choosing Renmetall and being part of our journey!
For any questions or assistance, reach out to us at [email protected] (mailto:[email protected]). We can’t wait to hear from you!
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