Refund Policy

Refund Policy - Renmetall

At Renmetall, we want you to be fully satisfied with your purchase. If you are not happy with your dress, we offer a straightforward refund process under the following terms and conditions. Please read this policy carefully to understand your rights and the steps for requesting a refund.

1. Refund Eligibility Conditions

To be eligible for a refund, your item must meet the following requirements:

The product is unused and in its original condition (no signs of wear, stains, or damage).

All original packaging, tags, and accessories (if any) are intact and included with the returned item.

Custom-made or personalized dresses are not eligible for refunds, unless the product has a manufacturing defect.

2. Refund Request Time Limit

You must submit a refund request within 30 days of the date you received your order. Requests made after this period will not be processed, and no refunds will be issued. We recommend checking your item promptly upon delivery to ensure it meets your expectations.

3. Refund Application Process

To request a refund, please follow these simple steps:

Contact Customer Support: Reach out to our team via email or phone (details below) to notify us of your intent to return and request a refund. Please include your order number, the name of the product(s) you wish to return, and a brief reason for the refund.

Receive Return Instructions: Our customer support team will respond within 24-48 business hours with detailed return instructions, including the return address and a return authorization number (RA number). This RA number must be clearly marked on the outer packaging of your returned item.

Ship the Item Back: Pack the eligible item(s) securely with all original materials, attach the RA number, and ship it back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the refund is due to a manufacturing defect or an error on our part (e.g., sending the wrong item).

Process the Refund: Once we receive and inspect the returned item (to confirm it meets the eligibility conditions), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.

4. Customer Support Contacts for Refunds

If you have any questions about the refund policy or need to start a refund request, please contact us using the following channels:

Email: [email protected]

Phone: 481 - 852 - 5623 (Eastern Time, Monday-Friday: 9:00 AM - 5:00 PM)

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on our website (https://www.renmetall.com/) . We encourage you to review this policy periodically before making a purchase. If you have any further concerns, please do not hesitate to contact our customer support team for assistance.

Your Cart

Out of stock