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Refund Policy

At Renmetall, we want you to love your summer dresses as much as we do. Our Refund & Exchange Policy is designed to ensure a hassle-free experience if your purchase doesn’t meet your expectations. Below, you’ll find detailed information about our refund process, exchange options, handling of damaged or defective products, and how to get in touch with us. For any questions, please contact our support team at [email protected] (mailto:[email protected]).
Refund Policy
 
 
We offer refunds for eligible orders under the following conditions:
  • Eligibility for Refunds:
    • Items must be returned within 30 days of delivery.
    • Products must be unused, unworn, and in their original condition, with all tags, packaging, and accessories included.
    • Refunds are issued for the original purchase price (excluding shipping fees, unless the return is due to our error).
    • Sale items marked “Final Sale” or custom-made products are not eligible for refunds, unless defective or damaged.
  • Refund Process:
    1. Contact Us: Email [email protected] (mailto:[email protected]) with your order number and reason for the return within 30 days of delivery.
    2. Obtain RMA: We’ll provide a Return Merchandise Authorization (RMA) number and return shipping instructions. Unauthorized returns will not be processed.
    3. Ship the Item: Return the item to our warehouse at:
      Guangdong Jindun Clothing Co., Ltd.
      91441900281842836C
      No. 18 Yuxai Road, Nancheng Street,
      Dongguan City, Guangdong Province, China
      Include the RMA number in the package. Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
    4. Inspection & Refund: Once we receive and inspect the returned item (typically within 5-7 business days), we’ll notify you via email. Approved refunds are processed to the original payment method within 5-10 business days. For Buy Now, Pay Later options (e.g., Klarna, Afterpay), refunds are adjusted against your payment plan.
  • Non-Refundable Items:
    • Worn, washed, or altered dresses.
    • Items without original tags or packaging.
    • Final Sale or custom orders (unless defective or damaged).
    • Shipping fees (unless due to our error).
 
Exchange Policy
We offer exchanges for eligible items, allowing you to swap your dress for a different size, color, or style, subject to availability.
  • Eligibility for Exchanges:
    • Exchanges must be requested within 30 days of delivery.
    • Items must be unused, unworn, and in their original condition, with all tags, packaging, and accessories included.
    • Exchanges are subject to stock availability. If your desired item is out of stock, we’ll offer a refund or store credit instead.
    • Sale items marked “Final Sale” or custom-made products are not eligible for exchanges, unless defective or damaged.
  • Exchange Process:
    1. Contact Us: Email [email protected] (mailto:[email protected]) with your order number, reason for the exchange, and details of the desired item (e.g., size, color, or style).
    2. Obtain RMA: We’ll provide an RMA number and return shipping instructions. Unauthorized exchanges will not be processed.
    3. Ship the Item: Return the original item to our warehouse (address above). Customers are responsible for return shipping costs, unless the exchange is due to our error (e.g., wrong or defective item).
    4. Receive New Item: Once we receive and inspect the returned item (typically within 5-7 business days), we’ll ship the replacement item at no additional cost for shipping within the U.S. For international exchanges, customers may be responsible for additional shipping fees.
  • Note:
    • If the replacement item is more expensive, you’ll be invoiced for the price difference. If it’s less expensive, the difference will be refunded or issued as store credit.
    • Exchanges are processed within 3-5 business days after the returned item is received, subject to availability.
 
Handling Damaged or Defective Products
We take pride in the quality of our summer dresses, but if you receive a damaged or defective item, we’ll make it right.
  • Eligibility:
    • Damaged or defective items must be reported within 7 days of delivery.
    • Examples include manufacturing defects (e.g., torn seams, missing buttons) or items damaged during shipping (e.g., stains, rips).
  • Process:
    1. Report the Issue: Email [email protected] (mailto:[email protected]) with your order number, a description of the issue, and clear photos showing the damage or defect.
    2. Obtain RMA: We’ll provide an RMA number and return instructions. For damaged or defective items, Renmetall covers return shipping costs via a prepaid label (U.S. customers) or reimbursement (international customers).
    3. Choose Resolution: You may select a replacement (subject to availability), a full refund, or store credit. If a replacement is unavailable, we’ll issue a refund or store credit.
    4. Processing: Once we receive and inspect the item, we’ll process your chosen resolution within 5-10 business days. Replacements are shipped at no cost to you.
  • Note:
    • Minor imperfections (e.g., loose threads) that do not affect wearability may not qualify as defects. Contact us for clarification.
    • Items damaged due to improper care (e.g., washing, wear) are not eligible for this policy.
 
Additional Information
  • Shipping Fees:
    • Customers are responsible for return shipping costs for non-defective items (refunds or exchanges), unless the return is due to our error.
    • Renmetall covers return shipping for damaged, defective, or incorrect items.
    • Original shipping fees are non-refundable, except in cases of our error.
  • International Returns:
    • International customers are responsible for return shipping costs and any customs/duties fees for refunds or exchanges, unless the return is due to our error. Contact us for guidance on international returns.
  • Refund Timing:
    • Refunds may take 5-10 business days to appear in your account, depending on your payment provider. For Klarna or Afterpay, refunds are applied to your payment plan, and you’ll be notified by the provider.
  • Store Credit:
    • If you prefer, we can issue store credit instead of a refund or exchange. Store credit is valid for 12 months and can be used on any Renmetall product.
 
Frequently Asked Questions (FAQs)
  1. How do I start a return or exchange?
    Email [email protected] (mailto:[email protected]) with your order number and reason for return/exchange. We’ll provide an RMA number and instructions.
  2. What if I receive a damaged or defective dress?
    Report the issue within 7 days by emailing [email protected] (mailto:[email protected]) with photos and your order number. We’ll cover return shipping and offer a replacement, refund, or store credit.
  3. Can I exchange for a different style or color?
    Yes, exchanges are allowed within 30 days, subject to availability. Email us to confirm the desired item and start the process.
  4. Who pays for return shipping?
    Customers pay return shipping for non-defective items. Renmetall covers shipping for damaged, defective, or incorrect items.
  5. How long does it take to process a refund?
    Refunds are processed within 5-10 business days after we receive and inspect the item. Bank processing times may vary.
  6. Can I return a Final Sale item?
    Final Sale items are non-returnable unless damaged or defective. Contact us to discuss your options.
  7. What if my exchange item is out of stock?
    If the desired item is unavailable, we’ll offer a refund or store credit. You’ll be notified via email.
  8. How do I know my return was received?
    We’ll email you once your return is received and inspected, with details on your refund or exchange status.
 
Contact Us
We’re here to assist with any questions about refunds, exchanges, or damaged products. Reach out to our customer support team:
  • Email: [email protected] (mailto:[email protected])
    • Response time: 24-48 hours, Monday through Friday (U.S. Pacific Time).
  • Phone: +86 15878485288
    • Hours: Monday to Friday, 9:00 AM – 5:00 PM (China Standard Time).
    • Note: Email is preferred for non-urgent inquiries due to time zone differences.
 
Thank you for shopping with Renmetall! We’re committed to ensuring your experience with our summer dresses is exceptional, and we’ll work with you to resolve any issues promptly and fairly.
 

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